Sunday, May 29, 2011

A letter to Emirates

Dear Emirates,
I’m hungry. Hear me out. I’m hungry because today I went to my favourite dumplings restaurant for lunch and they gave me a single chopstick to eat with. What what? Crazy, I know. I couldn’t eat a thing. Everyone knows that chopsticks come in pairs and that a lone chopstick is as useless as an umbrella in a hurricane.
I’m also cold. Not all of me, just my left foot. See I went to put on my shoes and socks this morning and there was only one of each. One shoe, one sock. That’s it. Consequently, all day today I’ve been hobbling around trying to avoid murky puddles and spit and chewing gum and worse. 
So anyway. After work I went to the gym to let off some steam and, wouldn’t you know it, there was only one free dumbbell. Consequently, my left bicep is now bulging through my jacket, Incredible Hulk-style, while my right is a quivering mess of weakness and insecurity barely able to clutch this piece of paper, let alone pick up a dumpling with one chopstick.
To make matters worse, in the shower at the gym, I realised I had shampoo but no conditioner (hello flat hair) and, at dinner after that, my salt and pepper tofu was all salt and no pepper. Tough luck, the waiter said, we’re out. The result? A mighty salty thirst that, try as I might, I could not quench. Followed by a sleepless night peppered (pardon the pun) with thirteen trips to the bathroom.
The long and the short of it is this: some things belong together. Chopsticks, shoes, socks, dumbbells, shampoo and conditioner, salt and pepper. These things come in pairs for a reason and heaven help the fool who tries to keep them apart. Which brings me to you, dear Emirates.
Late last year, my husband and I saved up all our precious pennies and took our first trip overseas – flying Emirates. On the way over, we were very happy with your service but, on the flight back, from Dubai to Singapore to Brisbane, things weren’t so cosy and here’s why: between my husband and me there was a great gaping chasm of aeroplane. That is to say, rather than being seated together, as you’d expect of a couple who booked their tickets together, we were seated so far apart my husband crossed each date line half an hour before I did. Ergo, rather than spending the flight home side-by-side reminiscing about our happy holiday, we were forced to flick through our digital snaps in solitary silence while our seat buddies made awkward attempts at small talk. 
Now I know you aeroplane folks are hip to the lingo of pairs. Pilots have co-pilots and wings grace both sides of the plane. Two rows of lights guide us to emergency exits, passengers get to choose between an aisle seat and a window seat, hell, some aeroplanes even have twin engines. I know for sure this concept is not foreign to you so, how’s about next time, you quit fooling around with the natural order of things and keep like with like. Let husbands sit with wives, children sit with parents, lovers sit with lovers and best friends sit with best friends. And of course, let strangers sit with strangers. The plane trip is part of the holiday and flying solo is not my thing.
Yours sincerely,
...I got some lovely ladies at clothing for correspondence to do this letter for me...I have spoken about them here before. I heard back from Emirates a couple of weeks ago...and we received some matching beach towels...and some frequent flyer points...and a letter that made it obvious that they had read this one! I feel vindicated! Have you ever written a letter to share with a company your happiness or lack their of at one of their products?


  1. TThat's a fabulous letter!! Glad you got something for it too. What talented writers those girls are!

  2. AIr New Zealand did that to us after our wedding, but being happy newlyweds, we just asked to be switched at every desk as we went across to home. They obliged.

  3. Recently had 3 flights to, within and then out of the USA, and every time, on the phone, I made sure I knew where our seats were and most importantly we were sitting together. Yet everytime we got to the check in desk we were moved from our windows and more than once we weren't seated together (but thankfully the check in people were nice and then other passengers on the plane were willing to move so we did actually sit togheter) but NOT sitting together is my worst nightmare and these ladies did a wonderful job of writing that letter!!

  4. What a fabulous letter! So glad you sent it off and thats great news that they read it too!!



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